Frequently Asked Questions
1. How can i place my order
You can order online (on the individual product page) or you can call us at +27 82 445 8197. (mon-fri 7am-7pm)
2. What happens after I request a quote online?
After placing your order, you will be asked to upload your artwork. Once we receive your artwork, our art department will create a custom Virtual Art Proof depicting your logo on the selected product(s). You will receive your Virtual Art Proof with your order confirmation via email. In order to begin production, you must approve your order and Virtual Art Proof. If we have any questions or concerns regarding the order, we will contact you immediately. We will update you throughout the ordering process, and send you a shipping information sheet (including your tracking numbers) when your order is on its way.
3. What happens when I place an order over the phone?
You will be registered by an account rep who will generate a quote for you. When you email your art to the rep, a Virtual Art Proof will be sent to you along with a credit card authorization form. Once you have returned the signed form to us and approved the art, your card will be charged and the order placed into production. You will receive an order acknowledgment and a copy of your virtual and credit card receipt.
4. Are stock levels guarenteed?
While we make best efforts to keep our site up-to-date, actual market conditions may change the price of a product. We reserve the right to change published prices of products offered on our site. To secure pricing a valid form of payment and approval of the final invoice must be given. If an item is listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price.
5. What are your payment terms?
Due to the permanency of imprints on custom products, all first-time orders must be paid for prior to production. We work on a 50% on confirmaion of order and balance due on delivery.
6. What if I receive more or less than I ordered?
We make every effort to ship the exact quantity ordered.. However, because our products are produced in bulk, extra items are sometimes imprinted to divert possible quality issues. The number of extra pieces varies per order (5-10%), and you will never be charged for extras. In the rare instance that we ship less than your requested quantity, you will only be charged for the pieces you receive.
1. Can you ship Internationally?
While most of our orders are shipped within South Africa, we serve many international clients. Please contact us at +27 82 445-8197 if you are located outside the S.A. or plan to ship the order to another country.
2. Can you deliver to multiple destinations?
Absolutely – we generally have to add a drop-shipment charge per additional location. Please contact us at +27 82 445-8197, and provide detailed shipping instructions. We'll let you know the cost.
3. What if my delivery is lost in transit?
We guarantee that we will ship your orders on the promised date. In the rare instance when an order is damaged, delayed or lost after it has left our factory, we will make every effort to resolve the situation on your behalf.
4. How fast will I get my Items?
Standard and rush production times are listed on our website. As a part of the online ordering process, we tell you when you can expect delivery of your items. Once your order has been shipped, you will receive a shipment confirmation with tracking information.
1. Where should I send my Artwork?
If you place an order online, you can upload your artwork at the end of the checkout process. You can also send artwork, via email, to your assigned Account Representative.
2. What are your preferred file types?
It's easier for us to work with vector art files, or high-resolution PDFs (300 dpi or higher).
3. What is the difference between vector and raster artwork?
In a nutshell, vector art is composed of paths while raster art is composed of pixels.
The following file types are ALWAYS raster-based: .jpg | .gif | .png | .tif | .bmp
The following file types are OFTEN vector-based: .ai | .cdr | .eps | .pdf | .ps |
You CANNOT take a file and simply change the extension (.jpg, .eps) to convert it from raster to vector. We prefer vector art with text converted to outlines, but we can work with other file types you might have. .wmf
4. How do you convert text to outlines?
If working with Adobe Illustrator, we prefer that you convert your text to outlines- this ensures that your artwork will print exactly as it is submitted to us. To convert text, click on "Type" in the top menu bar. Then, select "Create Outlines" and save.
5. Is my artwork kept on file?
Yes - we keep your artwork on file to make new projects and reordering quick and easy! We can also make revisions and/or changes to your stored artwork.